QKStudio

We are reinventing the management of public services

With over 2 million users nationwide,
we transformed Camuzzi Gas from analog to digital.

A big bottleneck

The heavy reliance on physical offices caused delays, dissatisfaction among both users and employees, and financial losses.

Camuzzi Gas, the country’s largest natural gas distributor—covering 45% of Argentina—faced a series of challenges: overwhelmed offices, cumbersome in-person procedures, and a fragmented digital experience. The pandemic accelerated the need for transformation: with offices closed, 70% of transactions moved online. Although the technological infrastructure managed to support this demand, the experience remained inconsistent across channels.

It was urgent to enable new, more efficient and accessible communication channels.

Change objectives

Humanizing digital interaction,
strengthening the emotional connection with users.

Ensuring a seamless, accessible, and
consistent experience across all channels.

Unify visual language, narrative, and digital behavior through a unique Design System.

Increase operational efficiency and user autonomy in managing their services

An
integrated experience

It’s a way of thinking about design as a constant, coherent, and accessible flow. From the Virtual Office and the website to the mobile app, the chatbot, the portals, and the Customer Service Platform, everything was redesigned under the same visual, structural, and narrative criteria.

blueflow_portafolio_camuzzi_qkstudio

An
integrated experience

It’s a way of thinking about design as a constant, coherent, and accessible flow. From the Virtual Office and the website to the mobile app, the chatbot, the portals, and the Customer Service Platform, everything was redesigned under the same visual, structural, and narrative criteria.

Cross-cutting plan

There was a complete dependence on physical offices, delaying the processes.

New institutional website

Virtual Office

BI Dashboards

Customer service platform

Chatbot “Camuzzin”

Specialized portals

Self-management totem

New institutional website

Virtual Office

BI Dashboards

Customer service platform

Chatbot “Camuzzin”

Specialized portals

Self-management totem

Institutional website

Home page

This is the corporate portal that centralizes all products and services, and provides users with useful tools such as the consumption simulator, the chatbot, as well as practical advice and updated news.

camuzzi-porfolio-mockup-pagina-principal

Virtual Office

Big Clients

Faced with the challenge of managing expenses in the industry, we developed an exclusive platform that allows you to request reports and make online payments quickly and securely.

camuzzi-porfolio-camuzzi-grandes-clientes

Virtual Office

Homes and Businesses

We designed an exclusive space to simplify life for our users, bringing all Camuzzi Gas services to the comfort of their homes, without the need to visit physical offices. It allows users to make all kinds of inquiries, sign up for new services, cancel existing ones, and request assistance.

camuzzi-porfolio-hogares-comercios-

Physical space

Self-Management Totem

We’ve brought all the benefits of the Virtual Office to a modern self-service kiosk, installed in our physical offices, so anyone can manage their account quickly, independently, and without having to wait in line. This device offers a simple and intuitive experience, allowing you to perform key tasks—such as checking balances, paying bills, or updating information—with the same efficiency and convenience as in the digital environment.

Customer Service Platforms

We designed an intuitive system that centralizes all the necessary tools so that agents can provide agile and efficient service.

We created an integrated environment for contact center operators and sales management, with a unified view of data, history, and active processes. The front-end development was based on a simplified UX approach, accompanied by training for operational staff to ensure its effective adoption.

Digital Marketing

BI Dashboards

We worked on the design of Camuzzi’s Power BI dashboards, focusing on unifying the visualization of strategic data for decision-making. This development was supported by Blueflow, the design system we created specifically for the company, ensuring aesthetic consistency, functionality, and alignment with its visual identity across the entire reporting ecosystem.

Enrolled

Specialized portals

Enrollees professionals are an important link in the value chain between the company and users.

That is why we created an exclusive portal to be able to enter and monitor the procedures inherent to its function, speeding up the registration processes and managing to give visibility of the status of its procedures to the end users directly in their Virtual Offices.

Virtual Assistant

Chatbot Camuzzin

We designed a narrative and visual identity to humanize digital interaction, incorporating active employee participation in the creative process. The chatbot was integrated as a personalized assistant, with a constant presence both on the website and in the Virtual Office.

+80%

Satisfied with the procedures carried out in the Virtual Office

24m

Annual interactions

12m

Annual visits to the Virtual Office

logo_sello_camuzzi_portafolio_qkstudio

Seal of Good Design Argentina

Camuzzín, the character we created at QKStudio for the Camuzzi chatbot, was recognized with the Argentine Good Design Seal, an official award that distinguishes projects for their innovation, quality, sustainability and social impact.

We designed Camuzzín as an empathetic, approachable character who embodies the company’s values. Over time, he became the central figure in a transmedia universe that integrates education, entertainment, and innovation, connecting people with energy in a more human and meaningful way.

Testimony

Results

Digitized users
50 %
Self-service procedures
50 %
out of every 10 procedures began to be carried out online
From monthly payments through the Virtual Office
+ 0 %
International students (mainly from Mexico)
50 %
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Política de Calidad

ISO 9001:2015

En QKStudio nos destacamos por el diseño y desarrollo de software y aplicaciones web o mobile que integran interfaces atractivas con el uso de últimas tecnologías, generando aplicaciones funcionales, usables e intuitivas para las empresas, ejecutando nuestros proyectos con el esfuerzo estimado.

Buscamos el crecimiento constante de nuestra empresa, a nivel nacional e internacional, apostando al desarrollo de la industria del software en Argentina.

El software o sitio/aplicación web o mobile es diseñado y desarrollado por expertos y profesionales en comunicación visual, desarrollo, marketing, usabilidad y posicionamiento en Internet; combinando la experiencia y las tecnologías emergentes.

Prestamos un servicio de máxima calidad y asumimos el riesgo de ello porque sabemos cómo respaldarlo, procurando la satisfacción de nuestros clientes, a través de la seriedad, responsabilidad y dedicación con la que hacemos nuestro trabajo.

Por todo esto, asumimos el compromiso de cumplir con los requisitos aplicables y de mejorar continuamente nuestro sistema de gestión de calidad, de acuerdo a los requisitos de ISO 9001:2015.

Certificado ISO 9001 - QKStudio
Let's team up
Let's team up and make it happen!
QKStudio
Let's team up and make it happen!
Book a call!
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QKStudio
Let's team up
and make it happen!
Book a Call!
Linkedin Instagram Facebook X-twitter Youtube
Let's team up
Let's team up
and make it happen!
Let's team up
Let's team up
and make it happen!
QKStudio